I go to the flagstar in New Hudson. The employees are so very nice. Jenny helped me to order checks. They all put a smile on my face. Thank you.
Date of experience : April 18, 2024
Advertisement Mar 17, 2022The cash operation department is run by incompetency. I called Flagstar and confirmed that I could mail two separate certified checks (in the same envelope) to payoff my mortgage. So I did. A week-or-so later I received one of the checks in the mail with a notice saying the payoff was denied due to a shortage of payment. I called to inquire as to why, and where the second check was and I was told they only processed the one check and the other was unaccounted for. After multiple weeks of them investigating (how difficult is it to look and see whether they had the check or not is beyond me), they told me they lost the check (shocker). I had another check issued to replace it and mailed the payoff in again with a BIG note saying there are two checks included, please do not throw either away. I requested that the interest be backdated to the date they received the first payoff and whoever the invalid is in charge of decision-making there denied it on the basis of 'shortage of funds.' So I said, "Let me get this straight. you literally threw away one of my checks, which caused the payoff to be short, and proceed to accept responsibility for that mistake. Yet, refuse to pay back the interest I accrued due to your company's negligence?" And they simply said yes. Seriously, how absurd is that? Criminal, in my opinion.
Date of experience : March 17, 2022
Jul 11, 2023What an absolute joke of a company. The fact that they are allowed to handle other peoples mortgages is just scary. Avoid this place at all cost… BEWARE.
Date of experience : July 11, 2023
Oct 20, 2022This is my first all-by-myself house! I bought it in 2016 and my mortgage was sold to Ennerbank. some time before covid.
In my world, a mortgage company is a mortgage company is a mortgage company is. is what I USED to not know I always thought!
Then along came covid. and suddenly my mortgage company became very real and human. I do not know if they have one person always assigned to me. That doesn't seem possible, as they sometimes sound different genders. I'm not judging anyone's journey. They've always been so kind and personable, with me! It feels like they care and they're keeping up. The last person I spoke with, on October 17th, felt like a friend; we had already wrapped everything up. then they touched on where I was, the last time we spoke, and asked how I was doing. How I was doing.
It just made me realize. They could make it all business. But they do care. I am just a person out of a million people, sure. But they are keeping up. They've been SO easy to work with, and I've hit a few bumps. I got scared, handled things a little poorly, and they honestly did help me. I appreciate them so much. These last several years, I feel like I've developed a relationship with my mortgage company. and I love them. and I like it
Date of experience : October 17, 2022
Jan 15, 2024Not a Bank. Complete and blatant fraud.
1. Website has such bugs specifically designed for the user to make mistakes in such a way that you will default on some dates.
Will not increase limit to transfer money into Flagstar (the staff and probably are debt collector goons ) who formed a bank to defraud people.
2. The bank will count these defaults (the unsuspecting customers did not know or even suspect) and one day stop your transfers. Your access
3. Then comes the issue
A. Cannot pay the bank your dues
A1. Customer panics as to what is going on. Customer wants to pay but cannot
A2. Customer calls bank, straight to collections. Customer panics again.
Mind you all this time the the customer is trying to pay.
A3. Customer service stays silent and intimidates you with low level threats and who are you and why are you calling me attitude
A4. Customer confused asks how to pay. Flag star gang member ( customer service ) says one word “P.O. Box). Customer googles and gets two P.O. Box.
A5. Flag star gang member suggests only banker check. I ask to take my money from my flag star checking (lots of money sitting there)
A6. Flag star gang member says only other bank cashier check. Also suggested it will be lost. At this point one does not know what to do. No call, letter explainingNOTHING
Now let me give FLAGSTAR and the board some free advice.
First rule of business ‘Make money legally’
Second rule Be mindful of employees and social impact/awareness your business causes
This is not written by me, any business graduate knows this.
FLAGSTAR and board is destined for a class action and we will enjoy you all going to jail
Date of experience : January 03, 2024
Advertisement Mar 14, 2022This has to be the absolute most terrible company with the absolute worse customer service. This is only the second mortgage company that I've done business with. The first being Wells Fargo and the second being Caliber Home Loans and they both were GREAT. My saga started when I received a check in the mail saying that I had a surplus in my escrow. I knew that wasn't right so, I called them to be certain. They assured me that it was correct and that everything had been paid. I couple of weeks later I got another letter stating that I had a shortage and I now owe them the shortage, which drove my mortgage to an unreachable amount. I started trying to bring the Escrow shortage down, first by depositing and sending the check that they sent (in error) back to them to add to the shortage (that went well). I then send them my mortgage payment with additional escrow to be added to the shortage but the additional payment went as a regular payment. I clearly put it as "ADDITIONAL ESCROW". This all began at the first of the year and I'm still dealing with them without ANY progress. The Customer Service is horrible mess. Dealing with them make me fee like my name should be Spalding by the way I'm being bounced around by Flagstar's Customer Service. My advice to anyone is to RUN RUN RUN from this company if they are to be your mortgage company.
Date of experience : March 14, 2022
Jun 27, 2022This is hands down the worst mortgage company I have ever dealt with. I had not heard of them when they purchased my loan. They never contacted me, nor did my previous loan company. I continued to pay the original company for several months and then got collection notices from Flagstar for a loan I wasn't even aware of. In the transfer process, my homeowner's insurance lapsed for non payment and Flagstar was a nightmare to deal with on that matter. I went without coverage for several months while they refused to apply my insurance payment from escrow.
They then claimed that they underestimated my escrow and my payment went up by $340/month. I was never notified of this and was again turned over to collections. I called immediately and found that since my payment had changed, the former amount was considered a partial payment and that it had been applied to principle. I asked that they reapply that payment and I made up the difference immediately. They took my additional payment, applied it to principle and are now charging fees and attempting to collect a full month's additional payment again.
Customer Service is incredibly poor trained and are rude and inexperienced.
I WILL ADVISE ANYONE NOT TO CHOOSE TO DO BUSINESS WITH THIS COMPANY!
Date of experience : June 27, 2022
Nov 22, 2022They buy my mortgage. Three months in they stop autopayment, then don't bother texting me once when it's overdue. All the phone calls get screened as junk so I have no idea till it's a month late. Then they blame me. This bank is garbage.
Date of experience : November 22, 2022
Feb 3, 2021I have my home mortgage thru ARC and Flagstar manages the loan. Since October there have been significant issues between FS and my bank. A customer service person finally was able to see what the possible problem could be. Together we contacted my bank. The identified problem was FINALLY resolved. With two payments on board and a third scheduled on the 3rd. Obviously there was going to be big overpayment. The FS agent stated she was going to stop one of the payments. It was explained i had a pending payment for 4 Feb, and on the 1st had scheduled an online payment on 10/31. She was going to cancel the payment she took so an over payment would not occur. GUESS WHAT she did not cancel the payment which resulted in two payments hitting my acount on the 2nd resulting in a 631.34 overdraft and other transactions coming in. Because it was in pending status, the refused to cancel the payment. I had15 auto withdrawals schedule to come out of account on the 4th that could not be be stopped. My bank ask them and the best FS could do was stay fill out a payment reinbursement form, and PROOF my account was over drawn. 1. the proof of the overpayment was in front of their eyes. 2.It was still in pending status so could have been cancelled. 3. in order to try to recover OD charges on the other payments scheduled to come out of my bank account I would have to apply on a seperate form for each individual overdraft.. I was way more damaged by Flagstar than my bank. I cannot wait to refi my house. I don't care if i pay more interest I want out of that bat s*** crazy company. I dont want them tending any of my financial matters at all.
Date of experience : February 03, 2021
Advertisement May 9, 2024FlagStar bank's actions are highly questionable and concerning. Despite receiving and depositing payments after a completed loss mitigation process, their false reporting of missed payments to credit bureaus is a blatant misrepresentation of facts. Such conduct not only undermines the integrity of the loss mitigation process but also raises serious questions about the bank's ethical practices. It is appalling that an institution entrusted with financial responsibilities would engage in such deceptive behavior, potentially causing significant harm to individuals' credit standings. The fact that legal action is being pursued underscores the gravity of the situation and the need for accountability. FlagStar's actions, if proven, should be condemned and met with appropriate consequences to deter such unacceptable conduct in the future.
Date of experience : May 06, 2024
May 3, 2022Never ever do business with this bank! We purchased a boat our 5th boat in our lifetime mind you. The dealership signed us up with Flagstar Bank. We checked on insurance before purchasing the boat and lined everything out like we always do before a big purchase. We were requested by Flagstar Bank to provide an insurance binder. We did comply and sent our insurance binder in, declaration in, asked the agency to send one in, everything. After repeated request from them saying we have not complied by providing insurance on the boat and multiple documents sent to them and from our insurance agency they somehow have decided to add their own insurance to my loan and adjust my monthly payment!! This should be against the law. We have provided everything they have asked for multiple times. We have communicated over and over only to get this notification in the mail. I assume they are connected with so called insurance agency?? The only excuse is incompetent management! I would not put your money in the hands of these people. I will never ever do so again. I have purchased 12 cars, 5 boats, multiple offroad vehicles, and have purchased multiple homes! I have never had this ever happen and I intend to find out how many others this has happened to. This is robbery and unfair practice. I have statements for the insurance monthly bill, binder of coverage, declaration, and my insurance agent as proof. I am seeing that this is their M.O. and it would not matter what you do or provide to them they will still try to take your hard-earned money. (Read the other reviews) I truly wish someone would investigate this banks process for committing such a horrendous acts. I feel so attacked by this. Shame on you Flagstar Bank! SHAME ON YOU! I should have known better and definitely should have read your reviews before making this mistake on a lender. You lost a customer that buys. Thank you to Ally who I use for most of my cars, Capital One for my Home and work truck, and Bank of the West for my other toys. I learned my lesson going outside my lender network. Check the reviews and you will see that this bank should not be doing business!
Date of experience : May 03, 2022
Updated Jul 6, 2019I just recently had the worst customer experiences at flagstar. I'm still in shock. I was in the process of buying a home, the lender had been mainly only communicating with me via email and very short at that. I paid for the appraisal and heard nothing back for a little over a week. Then I got a text from the lender saying it appraised for 25k less than the listing price. That's all I got. Not a call saying the loan is stopped, etc. I then found out from my realtor and the seller's agent that the appraiser tried to schedule a SAME DAY appt. and was already on his way to the property when he inquired about how to schedule the appt. Somehow he got into an altercation with the seller's agent and the police were called. The home had just appraised 2 months prior for the asking price but things didn't work out with the the person's loan who was about to buy it before me, which is why it was back on the market. The seller's agent reported the appraiser right away when things happened for fear of him underappraising the home. The loan officer told my realtor that he was sure another appraisal could be done due to the situation. But then a few days later he turned around and told her it was nothing that could be done. mind you, he never contacted me until I sent an email expressing my frustration. He will not even try to see if I can get a refund. I contacted the manager, twice now, still haven't heard anything. I can't believe they think this is ethical and that they won't even give me at least half of the $525 back! Based on the simple fact that there was an altercation, they should have ordered another appraiser to go out to the home with a properly scheduled appt. so that there's no room for bias, pettiness, etc. Please stay away from the flagstar in Troy, Michigan. I'm not sure if all of them operate this way and are this unprofessional. This is unacceptable.
Date of experience : July 06, 2019
Jun 18, 2021My mortgage refi loan was "sold off" to this company (like nearly every loan nowadays). When that happened, they never received our HO Insurance info, thus never paid our home insurance bill. 2 months later they sent me an automated letter stating that my insurance was cancelled, and because I don't have insurance, they will purchase it on my behalf, but at a much higher rate. Really?!
Of course I called, and after going through the normal call transfer and hold process, someone finally said they saw what happened. They would mail out a new check to the insurance company. In the meantime, my insurance policy is cancelled and my home is at risk. 3 weeks later, still no renewed policy. I call again and escalate to a manager. He said they sent the check to the wrong address -- even after my agent and I provided them the right address previously. So they agree to "overnight a check" to my insurance. 10 days later, still no check received. I called my Insurer and offered to pay directly, but apparently they won't allow direct payment after 60 days. what? So I'm forced to contact Flagstar a third time, and raise cane yet again. After the customary hold, transfer, and accidental hang-up, I call back and finally get through to the manager who previously helped me. No surprise, he didn't recall the incident, so I had to re-explain and escalate again.
I ask why they can't just do an ACH or Wire transfer -- apparently they don't have that capability, and can only "mail checks". Wow, way to keep up with the times. I mean ACH has only been around for, what, 25 years? He did follow-up with my Insurer, but 3 days later, still no policy renewal. He also cannot provide his email address, per "corporate policy." Really? And who will pay for my home if it catches on fire?
What a horrible company and experience. Of course, I'm stuck with this incompetent mortgage company that I never asked for.
This "selling off loans" needs to be regulated by the Feds, IMO, as this is not the first time this has happened. These companies conveniently don't transfer all your escrow data, then blame you when bills don't get paid.
Date of experience : June 18, 2021
Advertisement Mar 5, 2024Will not send me $50,000 from my savings account-
these people are crooks and liars
Date of experience : March 05, 2024
Feb 10, 2023Flagstar recently bought my mortgage but failed to notify my homeowners insurance that they now owned my mortgage and to bill Flagstar for payment out of my escrow. They also told me it was my responsibility to notify the insurance company , however insurance company has informed me that Flagstar was responsible for notification.
Date of experience : February 10, 2023
Aug 7, 2023Flagstar Bank raised my mortgage twice in one month and said it was for the raise in my homeowners insurance my homeowner insurance was only raised under $400 but yet they raised my mortgage $121 a month on $400 as soon as I can get rid of that mortgage I'm getting away from they won't help you they lie I talked to three different people none of them cared what I had to say don't trust flagstar Bank
Date of experience : June 21, 2023
Oct 10, 2023DO NOT DO BUSINESS WITH FLAGSTAR BANK. I set-up an automatic payment through FlagStar and Zelle. 9 months later, after receiving an email that my “auto-payment plan had been completed” I let the recipient know that he had received the last payment. The recipient proceeded to let me know he had not received a payment in 6 months. After looking back through my emails, I received an email every month from FlagStar Bank stating “your automatic payment to the recipient had been made”. I contacted FlagStar Bank this morning and was told that the recipients bank had declined the last 6 payments he had not received. The FlagStar employ could not tell me why they were declined, and to make it worse, could not send me ANY PROOF that his bank had declined these payments in order for me to prove to the recipient this was NOT an error on my end, but rather his bank. When I asked to speak to a supervisor, the same employ came back to the phone about 10 minutes later to let me know there was nothing they could do for me to prove that it was the recipient’s bank that declined payment. This lack of proof first makes me think it was not the recipients’ banks screw-up, but rather FlagStars screw-up! As you would suspect, the recipient also feels it was likely a FlagStar Bank screw-up, otherwise they would have offered proof the issue was on the recipients end, and not due to me not making these payments. If nothing else, the fact that there were 6 “declined transactions” from his bank (according to FlagStar) and I received confirmation emails for delivery of ALL of these transactions that NEVER went through, and then a final email at the end stating, “your automatic transactions are all complete”, FlagStar FAILED to let me know these transactions were not going through. I assumed, since it was set up as automatic payments, they were going through to the recipients account, and the recipient assumed the same, so neither of us were aware they were not getting through. According to FlagStar, they cannot offer me ANY proof to let me give to him the recipient that I was attempting to make these payments. FlagStar Bank is a JOKE! I wish I were not in a 3 year commitment to them with a HELOC loan, but you can bet as soon as my 3 year commitment is up, the HELOC will be paid back and I will NEVER do business with FlagStar bank again. This is the second issue I have had since I started banking with them. There will not be a 3rd screw up, as I will NOT use this account for anything else due to FlagStar not giving enough of a damn about their customer than to just tell me “sorry, there is nothing we can do to make this look like you just quit paying your bills, not because we can’t, but because we wont! STAY AWAY FROM FLAGSTAR BANK! I wish I had read all of the poor reviews before I took this HELOC LOAN out.
Date of experience : October 10, 2023
Advertisement Nov 7, 2023Absolutely the worst experience ever in getting a mortgage!
Date of experience : November 12, 2022
Hasn’t replied to negative reviews
AdvertisementInformation written by the company
On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion. Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities.
