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Currently, there is no Debenhams phone number for general customer support. The company has 3 channels for contacting its teams. Customers can reach out to Debenhams customer support via WhatsApp Messenger, Facebook Messenger, and email. Although there is no phone support available, the support team is always ready to assist customers with any inquiries they may have, including delivery, missing items, and refunds.
Debenhams email for general customer support and assistance is customerservices@debenhams.co.uk. Please feel free to send all your questions, issues, and inquiries to this address. If you need to get in touch with the legal department, drop an email to dpo@debenhams.co.uk. If you seek to reach out to the PR department with a media or press inquiry, send your message to uk-debenhams@awin.com.If you are a supplier looking for collaboration, please send your inquiry to case-debenhamssuppliers@frpadvisory.com.
Debenhams is a British company headquartered in Manchester. Debenhams address for the main office is 49-51 Dale St., Manchester, England M1 2HF, United Kingdom. Besides its head branch, the company has an office in London.
At the moment, there is no option for contacting the company via live chat available. Instead, you can get get in touch with the Debenhams customer support department via email, Facebook Messenger or WhatsApp Messenger. Despite the fact that there is no Debenhams live chat or available phone lines, the company strives to provide high-quality customer care services and address consumers’ inquiries as quickly and effectively as possible.
Other Location:
Beauty Showroom
10 Great Pulteney St.
Customer Service Hours:
Monday - Sunday: 8:00am - 10:00pm
More contact detailsI went through the returns portal and returned my product with the help of staff via email. Tracking shows item clearly received weeks ago.
I tried to email them back to say I still haven't received my refund and the email address is apparently full. Tried WhatsApp and Messenger links, not working.
I am owed over £80 and I want it back. I wont shop with Debenhams again, customer service is awful and now no way to contact them.
Read full review Guest-5968204 Jul 6, 2024I bought two Yankee Candles and they couldn't be delivered as they we're damaged. I have used the email address to get in touch with them to get them redelivered and ive had no reply.
The delivery company was Evri and i can't get a hold off them either it's very frustrating as my order was £48.
Customer service is terrible
I am writing to express my extreme dissatisfaction with the service I have received from Debenhams. Approximately a month ago, I purchased a fragrance from your store, only to have it stolen shortly after.
Despite numerous attempts to resolve the issue, I have yet to receive any assistance or even acknowledgment from your customer service team. This lack of response is utterly appalling and reflects poorly on the integrity of your brand. As a loyal customer, I am demanding a full refund for the stolen fragrance immediately.
It is unacceptable to ignore a customer's concerns for such an extended period. I expect a prompt resolution to this matter and a formal apology for the inconvenience and frustration I have experienced.
Read full review TL H Nfy Feb 28, 2024 Not refunded. Terrible customer service.Debenhams now just appear to be middlemen, with terrible customer service, no telephone support, and online messages don't go through. If someone does respond they tell you have to wait for the actual seller (not them apparently) to respond.
That seller (who sold me a faulty handbag, not once but twice!!) said they refunded my money to Debenhams, but Debenhams have not repaid it to me!
Almost a month after my purchase, I'm still trying to get my money back, and still have no handbag. Will never ever shop with Debenhams again.
