How can managers help the social and less social (at least at the office) work better together? The most effective way to change behavior is through feedback. However, most of us aren’t naturally great at giving or receiving it, so managers should practice and encourage a culture of regular feedback. Peer-to-peer feedback can be particularly impactful. It’s important to articulate specifically and neutrally what the other person is doing that is affecting you or another member of the team. “You’re being too friendly at work” is an interpretation of behavior, not a behavior itself. Instead, try the more neutral: “I notice that on Mondays, you come into my office to tell me about your weekend without asking if I have a few minutes to chat. I’m usually trying to catch up on time-sensitive emails at that time. Would you be willing to ask if I have a few minutes free? I’d like to be able to give you my full attention — or let you know when I can give it to you.” By supporting a culture of regular feedback, having brave, candid conversations, and providing training, the workplace can be more comfortable for everyone.
